Refund Policy
Last updated: August 24, 2026
We want you to be confident in your purchase. Every Claude IPTV subscription comes with a 15-day money-back guarantee.
1. 15-Day Money-Back Guarantee
If you are not satisfied with the service within the first 15 days of your subscription, you are eligible for a full refund — no questions asked.
The 15-day period starts on the day your subscription credentials are delivered to your email.
2. How to Request a Refund
Contact us at support@claudeiptv.com or via WhatsApp with the email address used at checkout.
Our team will first try to resolve any technical issue you are experiencing. If we cannot fix it, or you simply change your mind within the guarantee window, we will process your refund.
3. Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider.
4. Exceptions
Refund requests made after the 15-day guarantee window are reviewed case-by-case and are generally only approved for extended, verified service outages.
Free trials are not refundable, as no payment is collected.